This morning (Friday Sept. 28) I went into ACE hardware in Arnold. I had an ad for Stihl power products from the current Buy and Sell Press. The ad was from Guy’s on Highway 88 and offered a Stihl BG55 leaf blower for $149.95, which is full retail, but also offered a $10 discount coupon from that price. I asked the person at ACE, “Will you honor this $10 discount coupon if I buy this blower from you? The person stated “No, it is not our ad; we are an ACE hardware store.” Also in my hand at the time of this discussion was a package of Stihl weedeater nylon line priced $14.99, and a tube of Stihl grease priced $7.99. So I returned the products to the shelf and left.
In the last two months I have purchased at ACE in Arnold a “six pack” of Stihl chain saw oil, two new chainsaw chains, two packages of plastic wedges and a pair of Stihl safety glasses, and also had two Stihl chainsaw chains sharpened at ACE.
I own an Stihl 026 Pro chainsaw, a Stihl MS170 trimming chain saw, a Stihl HT101 gas powered pole saw, a Stihl FS44 weed eater as well as my current Stihl leaf blower.
I am a 20-year owner of property in Arnold, and I have lived here full time since 2002, tried to shop in Arnold, but guess where all my business is going back to!
Editor’s note: We asked Ebbetts Pass Lumber Co., the owner of ACE Hardware, to respond and received the note below, addressed to Mr. Miller.
“We sincerely appreciate your business, your decision to shop locally and support the 20 families in Arnold that depend on Ebbetts Pass Lumber Company for a livelihood.
“Our decision to not honor your coupon from a store in Pine Grove was a simple one. We buy the Stihl blower that you referred to for $122.92 plus freight. By the time an associate has assembled, gassed and oiled it, we would lose money selling it for $139.99. If another store wants to sell you a product at loss that is their prerogative. We are in business to make money, and we will not apologize for that. Twenty local families depend on it.
“If you choose to take your business to another county, and turn your back on your neighbors during our local economic crisis – over something so petty – that is your prerogative.
“Director, Ebbetts Pass Lumber Company, Inc.”